Error 2738. Could not access VBScript run time for custom action.

Cause

This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

Resolution

The VBScript engine can be quickly registered by following these steps:

Run Command Prompt as administrator:
Start Menu -> All Programs -> Accessories
Right click on Command Prompt and select Run as administrator

If you are using 32-bit version of Windows type:

cd %windir%\system32

into the Command Prompt and hit Enter

If you are using 64-bit version of Windows type:

cd %windir%\syswow64

into the Command Prompt and hit Enter, then for both 32/64 bit type

regsvr32 vbscript.dll

into the Command Prompt and hit Enter.

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